SHIPPING POLICY

Effective Date: August 23, 2026

1. Overview

This Shipping Policy explains how TriRiver Arms, LLC processes, ships, and delivers products purchased through our website, in-store or through any other authorized domestic sales channel where shipment is required. This Shipping Policy should be read together with our Terms of Service, Privacy Policy, Return Policy, Firearms Purchase Policy, and any product-specific notices presented at checkout or at the time of sale. By placing an order that requires shipment, you acknowledge and agree to this Shipping Policy. If a product-specific shipping notice conflicts with this Shipping Policy, the product-specific notice will control for that product to the extent necessary to comply with applicable law or carrier requirements.

2. United States Shipments Only

TriRiver Arms, LLC currently serves customers only within the United States. We ship only to addresses located in the United States where shipment and possession of the ordered product are lawful. We do not offer shipments intended for delivery outside the United States. We reserve the right to refuse, delay, or cancel any order if we determine, in our discretion, that the order cannot be lawfully shipped, delivered, transferred, or possessed at the destination provided by the customer.

3. Order Acceptance and Processing

Orders are generally processed during normal business hours, Monday through Friday, excluding weekends, holidays, and days on which TriRiver Arms, LLC is closed or our drop shipping parter is closed. Submission of an order does not guarantee order acceptance, product availability, shipment, or delivery. Processing times may vary based on product availability, payment verification, order volume, carrier availability, receiving dealer requirements, and any legal or compliance review required for the product ordered.

TriRiver Arms, LLC may delay, cancel, or refuse any order when reasonably necessary to:

Verify billing, payment, identity, or shipping information;
Prevent fraud, unauthorized transactions, chargebacks, or suspected misuse of payment information;
Confirm product availability, pricing, and inventory accuracy;
Comply with applicable federal, state, local, law and carrier requirements;
Confirm that a product may lawfully be shipped to the requested destination;
Confirm that a required receiving Federal Firearms Licensee accepts the shipment;
Correct pricing, product description, inventory, typographical, website errors; or
Address any safety, security, legal, or operational concern identified before shipment.

If a significant processing delay occurs, TriRiver Arms, LLC will provide notice when reasonably practical and when required by applicable law.

4. Shipping Methods and Carrier Selection

Orders are shipped using commercial carriers selected by TriRiver Arms, LLC. Available shipping methods, estimated delivery times, signature requirements, and shipping charges may be displayed during checkout when applicable. TriRiver Arms, LLC or its drop shipping partner reserves the right to determine the appropriate carrier, service level, packaging, routing, and shipping method for each order based on the product, destination, applicable law, carrier policies, safety requirements, and operational needs.

Certain products may require special handling, including but not limited to:

Adult signature upon delivery;
Ground transportation only;
Shipment to a licensed Federal Firearms Licensee;
Shipment restrictions based on destination;
Hazardous materials or limited quantity handling where applicable;
Additional documentation or verification; or
Other handling required by law, policy, or carrier rules.

5. Delivery Estimates and Delay Notices

Any delivery date, shipping estimate, processing estimate, transit estimate, or expected arrival date provided on our website, during checkout, by a carrier, or in communications with TriRiver Arms, LLC is an estimate only and is not guaranteed unless expressly stated in writing by TriRiver Arms, LLC. For Internet orders TriRiver Arms, LLC will make shipping representations only when it has a reasonable basis to believe the order can be shipped within the stated timeframe. If no shipping timeframe is stated, TriRiver Arms, LLC will treat the order in accordance with applicable federal requirements governing mail, Internet, and telephone order merchandise.

If we cannot ship qualifying merchandise within the promised timeframe, or within the timeframe required by applicable law when no timeframe was promised, we will provide any required delay notice and, where required, an option to consent to the delay or cancel the affected order for a prompt refund. TriRiver Arms, LLC is not responsible for delays caused by carriers, weather, natural disasters, payment verification, legal review, receiving dealer delays, high order volume, supply chain disruptions, government actions, labor disruptions, incorrect customer information, customer non-response, or other circumstances outside our reasonable control.

6. Firearm Shipments

Firearms will be shipped only in accordance with applicable federal, state, and local law. When required by law or company policy, firearms will be shipped only to a valid Federal Firearms Licensee selected or approved for the transaction.

Customers are responsible for:

Selecting a receiving Federal Firearms Licensee when required;
Ensuring the receiving dealer will accept the shipment before the order is shipped;
Providing accurate receiving dealer information;
Completing all required background checks, forms, and transfer procedures;
Paying any transfer, storage, background check, or other fees charged by the receiving dealer;
Ensuring they are legally eligible to receive and possess the firearm; and
Complying with all applicable federal, state, and local requirements at the destination.

Failure to complete a lawful transfer may result in cancellation of the order, return shipment, restocking fees, transfer fees, storage fees, and other costs incurred by TriRiver Arms, LLC. Refunds, if any, will be processed only after the firearm has been returned to and inspected by TriRiver Arms, LLC less any applicable charges permitted by law and disclosed by applicable policy. All fire arm sales are final.

7. Ammunition and Other Restricted Products

Ammunition and other regulated, restricted, oversized, overweight, hazardous, or specialty products may be subject to additional shipping limits, including destination restrictions, ground-only service, adult signature requirements, carrier restrictions, or additional handling fees. Customers are responsible for ensuring that any product ordered may lawfully be shipped to, received at and possessed at the delivery location. TriRiver Arms, LLC may cancel or refuse shipment of any order that cannot be lawfully completed or that is not accepted by the selected carrier. All ammunition sales are final.

8. Address Accuracy and Delivery Limitations

Customers are responsible for providing complete, current, and accurate billing, shipping, contact, and receiving dealer information. Address changes may not be possible after an order has entered fulfillment or after shipping labels have been created. TriRiver Arms, LLC is not responsible for delays, failed delivery, additional charges, returned shipments, or lost packages caused by:

Incorrect, incomplete, outdated, or undeliverable addresses;
Incorrect receiving dealer information;
Customer failure to respond to verification requests;
Customer failure to sign for a package when required;
Customer failure to retrieve a package from a carrier or receiving dealer;
Refused delivery;
Carrier access limitations;
Packages sent to addresses where the product may not lawfully be delivered; or
Use of a P.O. Box, freight forwarder, third-party mail service, or similar delivery point when not accepted by the carrier, product type, or applicable law.

9. Adult Signature and Delivery Attempts

Certain shipments may require an adult signature or other delivery confirmation. The customer is responsible for ensuring that an eligible adult is available to receive the shipment when required. If a carrier returns a package because delivery attempts were unsuccessful, an adult signature was unavailable, the package was refused, or the package was not retrieved, the customer may be responsible for original shipping charges, return shipping charges, reshipment charges, restocking fees, storage fees, and any other costs incurred by TriRiver Arms, LLC.

10. Risk of Loss and Title

Except where prohibited by applicable law or expressly stated otherwise in writing, title and risk of loss pass to the customer when the shipment is tendered to the carrier or for firearm shipments requiring delivery to a receiving Federal Firearms Licensee, when the shipment is tendered to the carrier for delivery to the receiving dealer.

Customers should promptly monitor tracking information and inspect shipments upon delivery or where applicable, upon transfer from the receiving dealer. Customers are not authorized to attempt to redirect or intercept transfers to any other location. Firearms must be received at the location specified on the receiving FFL.

11. Lost, Damaged, Misdelivered, or Stolen Packages

Customers should contact TriRiver Arms, LLC promptly if a shipment appears lost, damaged in transit, misdelivered, or materially inconsistent with the order. We may assist with carrier investigations or claims when appropriate, but carrier claim decisions, insurance coverage, and package protection benefits are governed by the carrier or protection provider terms. Visible shipping damage should be photographed before opening the package whenever practical. Missing items, concealed damage, or shipping discrepancies should be reported within five business days after delivery or transfer, unless a longer period is required by applicable law.

TriRiver Arms, LLC is not responsible for theft, loss, weather exposure, or damage occurring after a carrier marks a package as delivered to the address provided by the customer, except where prohibited by applicable law or covered by an applicable package protection program purchased or provided for the order.

12. Refused, Returned, or Undeliverable Shipments

If an order is refused, returned by the carrier, undeliverable, abandoned, returned due to customer error or unable to be completed because legal, carrier, payment, identity, or receiving dealer requirements are not satisfied, the customer may be responsible for all resulting costs, including:

Original shipping charges;
Return shipping charges;
Reshipment charges;
Restocking fees;
Transfer fees;
Storage fees;
Carrier fees;
Payment processing fees where non-refundable and permitted by law; and
Any additional costs incurred by TriRiver Arms, LLC as a result of the failed shipment or transfer.

Refunds, if applicable, will be processed after returned merchandise has been received, inspected, and confirmed to be eligible for refund under our applicable policies.

13. Split Shipments

TriRiver Arms, LLC may ship items separately when appropriate due to inventory availability, supplier fulfillment, legal requirements, carrier requirements, packaging considerations, safety, order size, or operational efficiency. Customers will not be charged additional shipping solely because TriRiver Arms, LLC elects to split an order into multiple packages unless otherwise disclosed before purchase.

14. Shipping Charges and Promotional Shipping

Shipping charges are calculated during checkout unless otherwise stated. Certain oversized, overweight, hazardous, regulated, restricted, high-value, or specialty items may require additional shipping or handling charges. Promotional shipping offers, including free shipping offers, are subject to their stated terms and may exclude certain products, destinations, oversized items, regulated items, expedited services, special handling, or orders requiring additional verification.

15. Fraud Prevention and Payment Verification

To protect customers and TriRiver Arms, LLC orders may be delayed, held, cancelled, or refused for fraud prevention, identity verification, payment verification, address verification, chargeback risk, unusual purchasing patterns, suspected unauthorized payment use, or other security concerns. TriRiver Arms, LLC may request additional information before processing or shipping an order. Failure to provide requested information within a reasonable time may result in cancellation of the order.

16. Package Inspection and Reporting

Customers should inspect all shipments promptly. Before accepting a visibly damaged package, customers should document the damage with photographs and, when practical, note the damage with the carrier.To help preserve carrier claim rights and allow timely review, customers should: document, photo and report visible damage immediately. Customers should also inventory report missing items, concealed damage, or order discrepancies within five business days after delivery or transfer. Reports should include the order number, tracking number, photographs, packaging condition, and a description of the issue. This will help us assist with claims and damage and take care of you.

17. Events Beyond Our Control

TriRiver Arms, LLC will not be liable for failure or delay in processing, shipping, delivery, or performance caused by events beyond our reasonable control, including severe weather, natural disasters, acts of God, fire, flood, civil unrest, labor disputes, carrier delays, supply chain disruptions, cyber incidents, payment processor outages, government actions, legal restrictions, pandemics, public emergencies, or other circumstances outside our reasonable control.

18. Changes to This Shipping Policy

TriRiver Arms, LLC may update or modify this Shipping Policy at any time. Changes become effective when posted on our website unless a later effective date is stated. The Effective Date above indicates when this Shipping Policy was last updated.

19. Contact Us

If you have any questions about this Policy or wish to make a request, please contact us using the contact us links found on this site.

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