Effective Date: August 23, 2026
1. Overview
This Return & Refund Policy applies to all purchases made from TriRiver Arms, LLC through our retail store, website, and other authorized U.S. sales channels. It should be read together with our Terms of Service, Shipping Policy, and Privacy Policy.
2. Items Ineligible for Return
Certain categories of items are not eligible for return. The following are ineligible without exception:
- Firearms
- NFA Items
- Ammunition
- Knives
- Optics
- Lights or Lasers
- Upright Safes
- Courses or Training
- Services, Gift Cards
- Special Orders
- Custom Products
- Used or Installed Products
- Any Items Not in Resalable Condition
3. Firearms
Customers must inspect firearms at the receiving FFL before completing the transfer. Once a firearm has been transferred to the purchaser, all firearm sales are final except where required by law. Defective firearms are generally covered by the manufacturer's warranty.
4. Ammunition
All ammunition sales are final and are not eligible for return or exchange except where required by law.
5. Defective, Damaged or Incorrect Merchandise
If you receive defective, damaged, or incorrect merchandise, notify TriRiver Arms, LLC promptly. We may request photographs or other documentation and will work with you to determine the appropriate remedy, including repair, replacement, manufacturer warranty assistance, or refund where appropriate.
6. Retail Returns
Unless otherwise stated, eligible items must be returned within 30 days of purchase (retail) or delivery (online), provided it is unopened, and returned with original packaging, accessories, manuals, and proof of purchase. A receipt as proof of purchase with us is required for the refund to be processed.
Eligible in-store purchases may be refunded to the original payment method or exchanged, subject to inspection and this Policy.
7. Online Returns
Online purchases that are eligible for return provided it is unopened, and returned with original packaging, accessories, manuals, and proof of purchase. A receipt as proof of purchase with us is required for the refund to be processed. Customers are responsible for obtaining return authorization before shipping merchandise. Unless the return results from our error or a verified defect, return shipping costs are the customer's responsibility.
8. Return Authorization
Customers must contact TriRiver Arms, LLC before returning merchandise. Unauthorized returns may be refused.
9. Refund Processing
Approved refunds will generally be issued to the original payment method after the returned merchandise has been received and inspected. Processing times may vary by payment provider.
10. Restocking Fees
Reasonable restocking fees may apply where disclosed before purchase or otherwise permitted by applicable law.
11. Refused or Undeliverable Orders
Customers may be responsible for shipping, return shipping, storage, transfer, or other reasonable costs resulting from refused, abandoned, or undeliverable orders.
12. Fraud Prevention
TriRiver Arms, LLC reserves the right to deny returns involving fraud, abuse, altered merchandise, missing serial numbers, or violations of this Policy.
13. Manufacturer Warranties
Manufacturer warranties remain separate from this Policy. Where applicable, warranty claims may need to be submitted directly to the manufacturer.
14. South Carolina Law
This Policy is intended to comply with applicable South Carolina and federal law. Nothing in this Policy limits any non-waivable rights provided by law.
15. Changes
We may modify this Policy at any time by posting an updated version on our website.
16. Contact Us
If you have any questions about this Policy or wish to make a request, please contact us using the contact us link found on this site.
Information